Claims
Regardless of whether your claim concerns your family or your business, we understand that making a claim can be a difficult time. At best it is inconvenient, at worst it can be little short of traumatic.
Our claims team are there to ease you through this time, from the moment you make the first call until you receive your settlement. We will take ownership of your claim from start to finish and we will ensure you are kept fully abreast of events via phone, email, letter or fax, as best suits you.
Our handlers are trained to take the details of your claim with empathy and efficiency. With the details in hand, they will ensure it is presented to your insurer correctly. If necessary they will negotiate with your insurer on your behalf, as well as dealing with contractors and loss adjusters, thereby ensuring you receive a prompt and fair settlement.
Throughout the process you will benefit from a named adviser ensuring continuity of service. Should they be unavailable for any reason, you can rest assured the rest of the team will have a working knowledge of your case and be able to progress it, until your adviser returns.