Claims Management
Our in-house Claims Team is here to guide you through the claims process from start to finish – helping to protect your interests, reducing stress, and working hard to achieve a fair outcome for you.Â
Dedicated in-house Claims Team
The value of your insurance ultimately rests on what happens when you need to make a claim. At McClarrons, we have invested in building a renowned claims management service that really counts when you need it most.Â
Our dedicated team can act as your advocate throughout the entire process. We will not only manage settlement negotiations for you but will provide you with steps to take in the immediate aftermath of an event.Â
The team will also offer advice on how to best manage your situation to avoid jeopardising your claim, for example, by avoiding delayed notifications, working at every step with your best interests at the fore, meaning you benefit from our independence.Â
Meet the McClarrons Claims Team
What to expect when you make a claim
Making a claim can feel daunting but with the right support, it doesn’t have to be. Our team can lead the process for you, providing clear guidance and hands-on support from initial notification through to settlement.Â
Initial Notification – As soon as an incident occurs, you should take any immediate steps needed to ensure safety and prevent further damage. You should then ensure you promptly notify our team of the incident; this allows us to then provide guidance on next steps and notify your insurer promptly on your behalf, helping ensure your claim is registered correctly from the outset and avoiding unnecessary delays.Â
Evidence & Documentation – We can help you gather and present all required documentation, from photos and witness statements to invoices and reports, helping to ensure your claim is submitted clearly and accurately.Â
Assessment & Loss Adjusters – We can manage communications with insurers and loss adjusters and where appropriate, liaise with solicitors, engineers or specialist contractors.Â
Negotiation & Advocacy – If an insurer’s position is unclear, delayed or feels unfair, we will challenge it. Our role is to help protect your interests and push for the right outcome.Â
Settlement & Closure – We can help keep the claim moving, provide regular updates and ensure settlement is handled efficiently and transparently.Â
Why an in-house claims team makes a difference
Having a dedicated in-house claims team can mean faster responses, clearer communication and stronger advocacy when it matters most. Our clients can benefit from:Â
- Expert guidance – We can explain what’s happening, who’s involved and what to expect at every stage.Â
- Less hassle – We can handle paperwork, technical discussions and insurer negotiations on your behalf.Â
- Faster progress – Proactive follow-up and insurer relationships may help reduce unnecessary delays.Â
- Better outcomes – Experience and policy knowledge helps us to challenge decisions and secure fair settlements.Â
- Clear communication – No long periods of silence, you’ll always know where your claim stands.Â
- Personal support – Both professional and practical reassurance during what can be a stressful time.Â
How you can help the process
While we can manage the claim for you, there are a few important steps you can take to help keep everything running smoothly and avoid unnecessary delays, including:
Report incidents as soon as possible
Let us know as soon as something happens, even if you’re unsure whether it will lead to a claim. Early notification allows us to guide you on immediate next steps, preservation of important evidence, and ensure insurers are informed within required timeframes.
Keep photos, receipts, and records
Good documentation can make a significant difference to the speed and outcome of your claim. Where possible, take photographs or videos of damage, keep receipts and invoices, and record key details such as dates, times and what happened.Â
Provide clear and accurate information
Providing complete and accurate information from the start can help avoid delays later on. Even small details can be important so it’s always best to be transparent. This helps ensure your claim is assessed fairly and efficiently by all parties involved.
Stay in touch
Regular communication helps keep your claim progressing. We will keep you updated but staying engaged means you can respond quickly if further information is needed. We will guide you throughout so you know what to do and when, helping to make the process as straightforward and stress-free as possible.
Claims Success Stories
Every claim tells a story. From complex liability disputes to major property losses, our in-house Claims Team works tirelessly to protect our clients’ interests and deliver the right outcome – even in the most challenging situations.Â
A Catastrophic Fire
A Fire Weeks Before Harvest
A Flood Fiasco
Nursing home
School Fees Fiasco
A Stormy Settlement
Personal service from claims specialists
You are our priority. That means if the insurer reaches a decision which our claims team are not satisfied with, we will challenge that decision.Â
Having worked with the same insurers for many years, the team have developed strong working relationships with them, as well as solicitors and specialist loss adjustors; this, alongside our experience and expertise, means we have the resources to assist us in obtaining a fair resolution for you in the event you need to make a claim.Â
Your assigned Claims Advisor will have an ongoing understanding of both your position and how your claim is progressing, and will keep you updated through the process.Â
A word from McClarrons' Head of Claims
What our clients say
Start a claim or contact us about an existing claim
You can start your enquiry by filling in the contact form and one of our specialists will be in touch.
Common Questions About Making a Claim
Do I contact McClarrons or my insurer first?
Wherever possible, you should contact us first. We can guide you on the next steps, help you understand what information is needed and notify your insurer on your behalf. This helps ensure your claim is presented correctly from the outset and avoids potential delays or misunderstandings later in the process.Â
What should I do immediately after an incident?
Your first priority should always be safety and preventing further damage. For example, arranging emergency make safe works, securing your premises, or contacting emergency services if required. Once the situation is under control, you should contact us. We can then guide you on what to do next and what information to gather.Â
What if my claim is declined or the settlement offer seems too low?
If a claim is declined or the settlement offered doesn’t seem fair, we can review the decision carefully against your policy wording. Where appropriate, we will challenge the insurer’s position and negotiate on your behalf. Our role is to advocate for you and work towards a fair and reasonable outcome.
Will making a claim affect my premium?
Making a claim can sometimes affect your premium at renewal depending on the type of claim, your claims history, and your insurer’s approach. Before proceeding, we can discuss the potential implications with you so you can make an informed decision about how to move forward.
Do I need to gather evidence myself?
Any evidence you can provide, such as photos, videos, receipts or incident details, can help support your claim and speed up the process. However, our team can guide you on exactly what’s needed and help you present everything clearly to the insurer.
Will I have a dedicated point of contact?
Yes, you will be assigned a dedicated Claims Advisor who will help manage your claim from start to finish. They can work with you to understand your situation, keep you regularly updated, and be on hand to answer any questions you have along the way.