Vulnerable Customers
It is likely that we will all experience vulnerability at some point in our lives, whether this is with our health, finances, or life events in general. During these periods, extra support may be required, and we understand the importance of help being available. This is why we want to ensure that all our clients know we are here for you.
Resources and support for customers in need
We understand that everyone’s situation is different, and that they can be impacted in different ways and for varying amounts of time. We are committed to ensuring you can access and use our services in a way that suits you and your needs, while treating you with respect, empathy, and sensitivity.
On this webpage, you will find useful resources and information on topics such as:
- How to access financial assistance, hardship grants, and other schemes
- How to get advice and guidance from external organisations and charities that can help you
- How we can help you and offer further support
Financial Assistance
There may be occasions where you need financial support – such as if you’re out of work, on sick leave, or have unsustainable credit commitments. If this is the case, there are organisations that may be able to offer advice:
MoneyHelper
MoneyHelper is a free service that provides advice on money matters, such as managing debt, benefits, pension options, and budgeting.Â
Entitledto
The free benefits calculator on Entitledto enables you to provide details on your current situation and works out whether there are any other benefits you may be eligible for.
Turn2us
Turn2us is a charity that provides help to those experiencing financial insecurity. They have a handy tool that allows you to search for potential grants to help you or your family.
Other Schemes
There are certain other schemes that may be available for those requiring financial support.
British Gas Energy Trust
A charity which allows eligible claimants to apply for grants for arrears.
The Consumer Council for Water
Provides information on schemes available for those who may be struggling to pay their water bills.
Advice & Guidance
There are many free organisations available that can provide help and support across a wide range of different areas. See below for some resources you may find useful:
Action on Hearing Loss
The UK charity supporting deaf people and those with hearing loss and tinnitus.
Alzheimer's Society
Information and support for people affected by dementia.
Business Debt Line
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Citizens Advice
Free, confidential advice online, over the phone or in person.
Cruse Bereavement Support
Practical advice and emotional support for those experiencing a bereavement.
GamCare
GamCare provides support for those experiencing gambling harm.
Mind
Offering information and advice to people with mental health problems.
MoneyHelper
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National Debt Line
A registered charity providing free, impartial, expert debt advice.
Royal National Institute of Blind People
A leading sight loss charity and the largest community of blind and partially sighted people.
How we can help
All our staff are trained to identify when people may be vulnerable and to offer tailored support. There are many ways in which we will endeavour to help; some of these may include:
• Speaking with a nominated person to act on your behalf.
• Issuing correspondence in large print.
• Using preferred communication methods, such as writing instead of speaking over the phone.
• Signposting to relevant organisations.
• Liaising with your insurance company around any extra support that may be required.
If you would like to inform us of any particular vulnerabilities or if you would like to request any adjustments, please let us know. You may contact us in the following ways:
Email – compliance@mcclarroninsurance.com
Phone – 01653 697055
Post – McClarrons, Unit 1, Northside Business Park, York Road, Malton, North Yorkshire, YO17 6TB.
For any information provided, we would kindly ask that you confirm whether you are happy for us to note the details on your account and whether you would be happy for us to share the information with your insurer.