We are pleased to announce that the winner of the Roy McClarron Award 2021 is Claims Handler – Michael Seals-Law.
What is the Roy McClarron Award?
An initiative we launched at the start of 2020, the Roy McClarron Award is an annual award that celebrates our colleagues who live and breathe our core values.
After nominations are collected from colleagues, our Senior Leadership Team read through the nominations, with reference to our core values and what they stand for, to determine who the next winner of the Roy McClarron Award should be.
This year’s winner
This year, we are delighted to announce that Michael Seals-Law, Claims Handler in our dedicated Claims Team, is our winner!
“Representing Claims though some of the toughest times – Mike’s resilience and personal approach set him apart. Mike is a real asset to McClarrons, helping literally hundreds of our clients every day, week and month. Mike delivers the promises we make across all of the business sectors, on the highest to the lowest value claims. Each client is treated like they are the only client, and they matter personally to Mike.” – extract from Michael’s nomination.
Here are a few reasons, that tie in with our core values, that led to Michael’s winning achievement:
Never Rest
It hasn’t been an easy year for Claims. The effects of Covid and the worst run of named winter storms since records began meant struggles for the whole industry. Throughout this, Mike has worked harder and smarter; he has implemented new working patterns with insurers and was a shining light for our customers in the immediate aftermath of the winter storms. To put the impact into perspective, we opened 102 claims between 26th – 28th November 2021 (Storm Arwen) with Mike dealing with the most complex and highest volume of these.
Be Dependable
The Claims Team has a great work ethic and approach; nothing is too much trouble to support clients or each other. Mike embodies this and sets the tone for the team; he will jump in to help with any colleague’s claim if they need support or are away. He is ambitious, always looking forward to the next insurance qualification he can achieve and is a real asset to the team and the company.
Embrace Change
The impacts of insurers’ own challenges (Covid, storm surges, staffing levels) naturally have a direct impact on McClarrons. Telling a client that their claim can’t be dealt with for a number of weeks is not an option for us. The workarounds Mike has put in place with insurers are innovative and effective. Changing working patterns and actively challenging the insurers’ service levels are now part of Mike’s (and by extension, the Claims Team’s) day-to-day.
One Team
Mike has provided new members of staff with the training and assistance they needed so they could perform their roles from day one. He goes above and beyond in mentoring them and ensuring they have the support they need. Mike’s ideas on how we can develop our claims support to clients and the wider business will be implemented in 2022 and he will play a key role in this.
A few words from Michael
Upon winning this year’s Roy McClarron Award, Michael commented: “I’m very grateful to receive the Roy McClarron Award this year.
I want to say thank you to the support that has been offered to me by my colleagues and management. Since joining McClarrons, I have been supplied with an amazing working environment, and whilst the award is addressed to me, their efforts in making this possible should not go unrecognised.
I have always been driven to give our clients quality service and I am looking forward to seeing what the next year brings. Thank you.”
